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FAQs

Football Heroes Pro 2016 - v1.5 iOS

My team and all my players just disappeared and have been replaced.
If you have lost your team please contact Technical Support, we can help and get your team fully restored. Please contact us here and we’ll take a look at your account history and fix your problem.

On the Contract Expired screen, when I try to watch a video to extend a player's contract the game cannot find a video and I lose the ability to tap interface buttons.
We are actively working on fixing this bug for an upcoming update. If you run into this issue please follow these steps.
1. Force-close Football Heroes, as instructed here.
2. Launch Football Heroes.
3. The Contract Expired interface will pop-up .
4. Press the Video button to watch a Video Ad for 2 Contract games.


iOS 1.2: I just crashed after purchasing an item! Help!

This can happen if the iOS device is offline or has a poor connection during the login process -- which unfortunately causes a crash bug when purchasing items. This bug will be fixed in v1.3 of Football Heroes, due out around the start of the New Year.

This is the current workaround:
1. Force-close Football Heroes, as instructed here.
2. Ensure you have a valid Internet connection with a strong signal (Wi-Fi preferred).
3. Launch Football Heroes.
4. If you do not see any cards in the Free Agent Draft, you do NOT have a valid connection. Please go back to step 1.

If you have lost data because of this, we can help. Please contact us here and we’ll take a look at your account history and fix your problem.


iOS 1.2: I'm crashing DURING the Run Games Logo intro!!

We are investigating the cause of this right now. You can try a few things to see if they'll make an impact:

POSSIBLE WORKAROUND 1:
1. Force-close Football Heroes, as instructed here.
2. Ensure you have a valid Internet connection with a strong signal (Wi-Fi preferred).
3. Launch Football Heroes.
4. If you do not see any cards in the Free Agent Draft, you do NOT have a valid connection. Please go back to step 1.

POSSIBLE WORKAROUND 2 (ONLY IF YOU ARE USING GAME CENTER):
1. Touch and hold the Football Heroes icon.
2. Tap the little X that appears in the top corner of the icon. This will uninstall the game.
3. Touch the "Delete" button on the confirmation pop-up.
4. Touch the "Keep" button to keep Football Heroes in your Game Center.
5. Press the home button to stop delete mode.
6. Download Football Heroes from the App Store.
7. Launch Football Heroes.


If you are still crashing, we'd like to hear from you. Please contact us here and we’ll take a look at your account and crash logs.

iOS 1.1: Cross Device Play Bug

Due to a bug in the current version of Football Heroes (v1.1), cross device play works as intended only under certain conditions. If you wish to play between two devices, you must fully close Football Heroes before you play on your next device.

Here's an example:

1. Start "Football Heroes" on iPhone.
2. Play game.
3. Close "Football Heroes" on iPhone.

4. Start "Football Heroes HD" on iPad.
5. Play game.
6. Close "Football Heroes HD" on iPad.

7. Start "Football Heroes" on iPhone.
8. Play game.
9. etc.

If you have lost data because of this, we can help. Please contact us here and we’ll take a look at your account history and fix your problem.

This bug will be fixed in version 1.2 of Football Heroes.

iOS 1.0: I recently updated to 1.0 and have been crashing during or after the game. What can I do to fix this?

1. Close Football Heroes using the instructions here.
2. Go to the Settings app.
3. Scroll down and touch the "HEROES" row.
4. Enable the "Reset Database On Boot" switch.
5. Minimize the Settings app.
6. Touch the Football Heroes icon to launch the game.

IF THAT DOES NOT WORK, YOU CAN TRY THIS INSTEAD:

1. Close Football Heroes using the instructions here.
2. Make sure you're connected to a valid Internet connection.
3. Touch the Football Heroes icon to launch the game.
4. Confirm that you get a dialog saying "Updating Football Heroes..." after the Run Games Logo intro.
5. After this dialog, your game should be up-to-date.

IF YOUR BUILD IS STILL CRASHING, PLEASE CONTACT US HERE WITH THE FOLLOWING INFORMATION:

- iOS Device Type (Example: iPhone 4, iTouch (5th Generation), iPhone 5C)
- Game Center Nickname/Alias (If you used Game Center)
- Team Name (If you've customized the team)

iOS 0.8-1.1: My progress doesn't seem to save all of the time! What's going on here??

This relatively rare bug only happens if you use GameCenter and have a slow, intermittent Internet connection after completing a game.

You can solve this by ensuring your Internet connection is strong after completing a game and by giving the game a 5 second window to upload its data to the cloud.

NOTE: WE HAVE SOLVED THIS ISSUE IN IOS VERSION 1.1, COMING SOON TO THE APP STORE!

Bluetooth versus matches seem to have more lag than Wi-Fi versus matches. What can I do to improve Bluetooth performance?

1. Stay close: Bluetooth's effective range is typically 10 meters, which should be fine for most rooms. However, the closer you get to your opponent, the less time it takes for one mobile device to talk to one another, thus increasing performance.

2. Face each other: Bluetooth's radio waves can be strongly absorbed by water instead of being absorbed by your opponent's mobile device! Since humans are nearly 60% water, you can decrease your chance of signal interference by facing your opponent or being side-by-side.

3. Switch up locations: Some rooms walls can absorb Bluetooth signals (which can decrease perforamnce), while others can reflect signals (which can increase performance). In our testing, some rooms perform poorly while others run flawlessly; this is mainly due to seemingly random spatial interference.

4. Check for updates: We are constantly updating our multiplayer code for better performance and parity. We are on a 2 week cycle of updates until the end of the Football Season 2013 and most (if not all) of our updates with have multiplayer improvements.

What is “Pro Controls” in the options menu?

If you enable Pro Controls, virtual controls will follow your finger when you drag to move your player. This means the center point of the virtual controls will stay close to your finger and allow you to change direction faster to make more precise movements.

When Pro Controls are disabled, when you drag to move your player, the virtual controls will stay in a fixed location or anchor the center point where you first touched the screen and will not move.

I have an iPad and iPhone. Can I play on multiple devices with the same account?

You sure can! To enable this, all you have to do is log into Game Center when you start Football Heroes.

This will automatically create an account for you in the cloud that will store your customized team, players, coin, game progress and all of your items.

If you want to play Football Heroes on another device, all you have to do is login to Game Center with a valid internet connection and Football Heroes will automagically download your team from the cloud.

I forgot my GameCenter login or password.

If you lose your GameCenter login, please visit this link to recover your GameCenter account from Apple.

My Football Heroes app got deleted. How do I restore my game?

If you used Game Center to play Football Heroes, no need to worry. Simply download Football Heroes again from the App Store and ensure that you’re signed in with the same Game Center account that you used previously with your Football Heroes' team.

When you run the game, we will automatically download your customized team, players, coin, game progress and all of your items.

If you have never used Game Center with Football Heroes, currently there is no way to recover your lost data. THEREFORE, WE HIGHLY RECOMMEND USING GAME CENTER IN CONJUNCTION WITH FOOTBALL HEROES TO ENSURE YOUR DATA IS PROPERLY BACKED UP!

Note: We are currently working on a backup solution for those who do not use Game Center and it should be in version 1.3, at the latest.

Sometimes while playing a game, it crashes in the middle of play!

This is unlikely, but if it does happen to you, here are some things you can do to protect yourself against a untimely crash mid-game:

- Close all other Apps running. Football Heroes get jealous of other Apps that are competing for its awesomeness. Here is a link that will explain how perform this action. http://support.apple.com/kb/ht5137

- Cycle your device OFF then ON - To do this simply press and hold the power button.

I want to use a Game Center account with Football Heroes, but it does not give me the option anymore when I boot the game.

On your device, you have an App called Game Center. Run this app and login to your Game Center account. If you do not have a Game Center account, create one. After you have logged into Game Center, kill Football Heroes and then run now that you have logged into Game Center. http://support.apple.com/kb/ht5137

When I try to punch or tackle on defense, sometimes it switches players?

To ensure you do not switch player on defense when you do not want to, we recommend holding and dragging one finger on the screen to control your player and using another finger to tap to punch or swipe to tackle.

Basically, when a finger is down and the virtual controls are on the screen, you cannot switch players. Use this to your advantage! It will take some time master, but once you do, people will learn to fear you.

I have changed settings in the Options menu in the main menu and they are not saving.

This is a known issue and will be fixed in the Football Heroes v1.1.

I have turned off music and sound in Football Heroes and when I play my own music, it keeps stopping.

Football Heroes does not support custom soundtracks as of yet. This will be fixed in future versions.

I just bought a player in the store. How do I SUB them in?

There are multiple ways to SUB IN new players in Football Heroes.

If you buy a player from the Free-Agent list from the SHOP, you will automatically be prompted to SUB IN the newly purchased player. Tapping the checkmark will confirm this change.

If you purchase a PLAYER DECK or a COMBO DECK in the SHOP, the cards in the deck will be presented to you. Tapping on any player in the opened deck will bring up the SUB IN player interface. Tapping the green checkmark will confirm this change.

If you wish to SUB IN a player from your BENCH, simply tap the BENCH button.

Where is Online Multiplayer?

This will feature will be coming soon in our next update. Online Multiplayer is playable right now, but does not meet our quality standards in terms of lag and a consistent experience.

Follow us on Facebook https://www.facebook.com/FootballHeroesTheGame or on Twitter @FootballHeroes_ for up-to-the minute updates.button.

Where is the Android version of Football Heroes?

The Android version of Football Heroes is in development and we will be announcing information regarding the Android version soon.